Accounts and removing access
Rebytes Desk does not create accounts. Agent accounts are provisioned by the clinic's own administrator in the clinic's system. To remove an agent's access, the clinic administrator revokes their seat in the Rebytes web console; the app signs them out immediately and holds no data afterwards. To close a clinic's account entirely, contact support@nexus-wa.com.
Common questions
I can't sign in — it says no clinic was found.
The clinic name must match the one used on the web console exactly. Check the spelling with your administrator.
It says my seat is not approved.
Your clinic administrator approves seats in the web console. The app re-checks each time it returns to the foreground.
A conversation says the patient has not been synced.
That is not the same as “no patient file”. WhatsApp sends a number as 966… and Odoo stores it as 05…, so the platform keeps an index to join them, rebuilt nightly. Until it has run, a number reads as unsynced. Rebuild it now from Settings → Patient matching → Sync patients from the clinic system. Creating a patient while a clinic is unsynced is how duplicate files appear.
The app asked for Face ID.
The app locks itself after it has been left idle, so a phone left on a reception desk does not show patient records. Only the screen locks — you stay signed in, and it works with no connection. Change the interval, or turn it off, in Settings → Lock when idle.
I need to show the app to someone without showing real patients.
Settings → What is shown on screen → Demo mode replaces names, phone numbers and file numbers with stand-ins throughout. Message text is not changed — it is what the patient actually wrote.
I can't send a message to a new number.
If a number has never messaged the clinic, WhatsApp only allows an approved template until they reply. The conversation opens either way.
Alerts about unanswered conversations are not arriving.
Check that notifications are allowed for Rebytes Desk in iOS Settings. Alerts arrive with the app closed, but only for messages that landed while the app was running.
Privacy
What the app handles, what it stores, and what it does not do is set out in the privacy policy.